Terms of Service

ConnectHub Payment Notification System

Effective Date: 2026-04-16

These Terms of Service govern the use of the ConnectHub Payment Notification System, including the ConnectHub QR Box device, the ConnectHub Merchant Manager mobile application, SMS notification detection system, in-app notification detection system, and associated cloud infrastructure.

By installing, activating, or using the ConnectHub System, the user agrees to these Terms.

1. Description of the Service

The ConnectHub System assists merchants by providing audible alerts when digital payments are received.

The system detects payment notifications from:

• SMS messages sent by banks
• Notifications generated by merchant banking applications

These notifications are processed through the ConnectHub cloud and trigger audible alerts on the ConnectHub QR Box device.

2. Nature of the Service

ConnectHub provides notification assistance only.

• ConnectHub does not process payments
• ConnectHub does not transfer money
• ConnectHub does not hold merchant funds
• ConnectHub does not verify financial settlement

All financial transactions occur within the banking systems of financial institutions.

3. Supported System Modes

SMS-Based Mode

The system detects payment notifications through SMS messages sent by banks.

In-App Notification Mode

The system detects notifications generated by merchant banking applications installed on Android devices.

4. User Responsibilities

Users agree to maintain the environment necessary for system operation, including:

• Maintaining an active internet connection
• Ensuring the mobile device remains powered
• Keeping banking applications installed and logged in
• Granting required Android notification permissions
• Maintaining ConnectHub hardware devices

Users should verify payments directly within their banking applications when necessary.

5. Dependency on Third-Party Systems

The system depends on external services including:

• Bank applications
• SMS delivery systems
• Mobile operating systems
• Internet service providers

Changes to these systems may affect notification delivery.

6. Bank Policy Changes

Banks may modify their systems at any time, including notification formats, application behavior, security policies, or SMS delivery mechanisms.

Such changes may affect ConnectHub compatibility.

7. System Availability

Service availability may be affected by network issues, device failures, operating system updates, banking application updates, or infrastructure maintenance.

8. Hardware Usage

Users agree not to modify, tamper with, reverse engineer, or alter ConnectHub hardware or firmware.

9. Software Updates

ConnectHub may provide software, firmware, or configuration updates to improve security and compatibility.

10. Data Processing

The system may process limited operational data including:

• Device identifiers
• Device connectivity status
• Alarm device serial numbers
• Notification metadata

Sensitive banking credentials are not stored.

11. Limitation of Liability

ConnectHub shall not be liable for losses resulting from:

• Missed notifications
• Delayed alerts
• Bank system errors
• SMS delivery failures
• Internet connectivity issues
• Device malfunction

12. Indirect Losses

ConnectHub shall not be liable for indirect damages including loss of revenue, business interruption, or customer disputes.

13. Service Modifications

ConnectHub may modify or improve system features over time.

14. Suspension or Termination

Service may be suspended in cases of misuse, security risks, or violation of these Terms.

15. Governing Law

These Terms are governed by the laws of the Kingdom of Thailand.

16. Acceptance of Terms

By using the ConnectHub System, users acknowledge that they have read and accepted these Terms.