Privacy Policy

Connect Hub Payment Notification System

Last Updated: 2026-04-16

1. Introduction

Connect Hub ("we", "our", or "the Service") provides a payment notification support system designed to help merchants receive audible confirmation of successful payment notifications generated by bank merchant applications.

The Service operates by detecting payment notifications generated by bank merchant applications or SMS messages, forwarding the notification data to the Connect Hub server, and routing alerts to compatible alarm devices.

Connect Hub does not process payments, store payment credentials, or act as a financial intermediary.

This Privacy Policy explains how information is collected, used, processed, and protected when merchants use the Connect Hub system.

2. Scope of This Policy

This Privacy Policy applies to the following components:

Connect Hub Merchant Manager mobile application
SMS-based notification forwarding system
Connect Hub cloud routing server
Alarm devices connected to the Connect Hub platform
Administrative management platform operated by Connect Hub

This policy applies only to information processed within the Connect Hub system.

Bank applications and payment providers operate under their own privacy policies.

3. Information We Collect

Connect Hub collects only the information necessary to operate the notification system.

3.1 Device Information

When using the Connect Hub system, the following device information may be collected:

Device identifier
Application instance identifier
Alarm device serial number
Application version
System status and connectivity information
Device configuration settings

This information is used solely to maintain system operation and device management.

3.2 Notification Data

When a payment notification is received from a bank merchant application or SMS message, the system may capture limited information including:

Notification text content
Transaction amount (if present in notification)
Transaction timestamp
Bank application name
Notification metadata necessary for routing

This data is processed only to generate payment alerts and route notifications to alarm devices.

Connect Hub does not access bank accounts, payment credentials, or financial authentication data.

3.3 User Registration Information

When users configure the system, they may provide limited contact information such as:

Name
Phone number
LINE ID
Device alias or system identifier

This information is used for:

Device registration
Technical support
System configuration
Account management

3.4 Operational Logs

The system may generate logs for operational monitoring and troubleshooting.

Logs may include:

Notification forwarding status
System errors
Device connectivity status
Message routing activity

These logs are used solely for maintaining service reliability.

4. How Information Is Used

Information collected by Connect Hub is used only for the following purposes:

Operating the notification routing system
Delivering audible payment alerts
Maintaining device connectivity
Troubleshooting technical issues
Improving system reliability
Providing technical support
Ensuring system security

Connect Hub does not sell, rent, or trade user information.

5. Notification Processing

When a payment notification is received by the system, the following processing occurs:

The mobile device detects a notification from a bank merchant application or SMS.
The notification is forwarded to the Connect Hub server.
The server processes the notification to identify the intended alarm device.
The system sends a signal to the corresponding QR Box device.
The QR Box generates an audible alert.

Notification data is processed only for this operational purpose.

6. Data Storage and Retention

Connect Hub may temporarily store certain operational data to maintain system reliability.

Data retention policies include:

Temporary routing data stored only as long as necessary for delivery
Operational logs retained for system diagnostics
Device configuration information stored while the device remains registered

Connect Hub does not maintain long-term storage of payment transaction records beyond operational requirements.

7. Data Security

Connect Hub takes reasonable measures to protect system data, including:

Secure server infrastructure
Authentication controls
Restricted administrative access
Encrypted communication where applicable

However, no internet-based system can guarantee absolute security.

8. Third-Party Services

The Connect Hub system may interact with third-party services including:

Bank merchant applications
Mobile network providers
Messaging services such as LINE
Cloud hosting providers

These services operate under their own privacy policies.

Connect Hub is not responsible for the privacy practices of third-party providers.

9. System Limitations

The Connect Hub system depends on external services including:

Bank merchant applications
Mobile operating systems
Mobile network connectivity

If these services change behavior, restrict notifications, or alter their systems, Connect Hub functionality may be affected.

Such changes are outside the control of Connect Hub.

10. User Responsibilities

Users are responsible for:

Maintaining proper device configuration
Ensuring their mobile devices remain connected to the internet
Maintaining valid access to bank merchant applications
Keeping device software updated

Improper device configuration may affect system performance.

11. Changes to This Privacy Policy

Connect Hub may update this Privacy Policy when necessary to reflect:

System improvements
Legal or regulatory requirements
Changes to service operations

Updates will be published through official Connect Hub communication channels.

Continued use of the Service indicates acceptance of the updated policy.

12. Contact Information

If you have questions regarding this Privacy Policy or the Connect Hub system, please contact:

Connect Hub Support

Official LINE Account: @connecthubth
Website: https://connecthubth.com