Can GSB Maha Heng Work with a QR Box? Payment Notification Sound Test

## Introducing GSB Maha Heng for Merchants **Maha Heng** is a merchant payment application from the Government Savings Bank (GSB), designed to help businesses accept payments for goods and services. For merchants already using GSB banking services, Maha Heng provides another option for receiving customer payments. Beyond payment acceptance, however, merchants may also want to understand **how the application handles audible payment notifications when the phone is being used for other tasks**. ## Testing Maha Heng Payment Notification Sounds Connect Hub tested the application's payment notification behavior under two different usage conditions. ### Scenario 1: Keeping Maha Heng Open on the Screen When a payment was received while the Maha Heng application remained open on the phone screen, **a clearly audible payment notification was heard**. This allowed the merchant to hear the notification directly from the application. ### Scenario 2: Switching to Another Application When the user switched from Maha Heng to another application, **the same audible payment notification was not heard during the test**. This observation is particularly relevant to merchants who use one phone for payment acceptance and other daily business activities. *Note: These results reflect the tested operating conditions and do not establish identical behavior across every phone or application version.* ## Maha Heng's Additional-User Account Limitation Another consideration is whether merchants can **create additional user accounts to sign in on a separate phone and receive payment notifications**. Among the eight merchant banking applications examined by Connect Hub at the time of testing, Maha Heng was the only one observed not to offer this additional-user account capability. This limitation may affect merchants who want to use a dedicated secondary phone for payment notifications while keeping their primary phone available for other tasks. These findings reflect the features observed at the time of review. Banking applications may introduce or change functionality in future versions. ## How Can Merchants Hear Payment Announcements Without Keeping Maha Heng Open? Merchants who want to switch between applications while retaining audible payment announcements can consider using **Connect Hub Merchant Manager with Connect Hub QR Box**. Connect Hub supports payment notification information from Maha Heng and can announce incoming payment amounts through a separate QR Box device. This approach allows merchants to: - **Switch between applications** without continuously displaying Maha Heng on the phone screen. - **Hear payment amount announcements through a QR Box** when supported notifications are received. - **Continue receiving payments directly into their existing bank accounts**, without Connect Hub handling customer funds. However, using Connect Hub does not remove Maha Heng's additional-user account limitation. Operation remains subject to the supported banking application and system conditions. ## Summary: Can Maha Heng Work with Connect Hub QR Box? **Yes, under supported configuration and operating conditions.** The test and application review identified the following: - Audible payment notifications were clearly heard while Maha Heng remained open. - The same sound was not heard when switching to another application. - Maha Heng had an additional-user account limitation among the eight merchant apps reviewed. - Connect Hub QR Box provides an alternative way to announce payment amounts through a separate device. For merchants already using Maha Heng who want audible payment announcements without keeping the banking application continuously visible, **Connect Hub QR Box is an option worth considering**. --- **Important:** Connect Hub uses notification information from supported merchant banking applications. It does not independently verify settlement with the bank, receive customer funds, or transfer payments on behalf of merchants. Customer payments go directly into the merchant's bank account.